HOSQUE / HELP & KNOWLEDGE

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Find practical answers about choosing, setting up and managing your infrastructure.

114 answers found

Software LicensesServices
Can I move the license to another server?

Portability depends on vendor rules and license model. Check IP, device or account bindings before changing systems.

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Software LicensesServices
Does a license include installation?

Usage rights, installation and administration can be separate services. Review activation and technical assistance in the offer.

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Managed ServicesServices
Does management cover every application?

Supported systems, applications and services are defined in the offer. Development and third-party work may be assessed separately.

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Managed ServicesServices
What are the support and response arrangements?

Hours, response targets and escalation differ by service. Match expectations to the written service scope.

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Installation ServicesServices
Does installation require a clean server?

Some panels and applications need a clean operating system. Review existing data and software requirements before proceeding.

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Installation ServicesServices
Is ongoing support included?

Installation delivery and continuing maintenance are different scopes. Define subsequent updates, monitoring and support separately.

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PERSONAL SUPPORT

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